Complaint Policy

Complaint Procedure for Global Sustainability Research

This procedure applies to complaints about the policies, procedures, or actions of the Global Sustainability Research editorial staff. We welcome complaints as they provide an opportunity and a spur for improvement, and we aim to respond quickly, courteously, and constructively. Please write your complaint with the journal title, vol. no., issue no., paper ID, paper title, and page no.

Criteria for a Complaint

Our definition of a complaint is as follows:

The complainant defines their expression of unhappiness as a complaint.
We infer that the complainant is not simply disagreeing with a decision we have made or something we have published (which happens every day) but thinks that there has been a failure of the process – for example, a long delay or a rude response – or a severe misjudgment.
The complaint must be about something that is within the responsibility of the GSSR in terms of content or process.

Complaint Types

The Global Sustainability Research is aware of the following types of complaints:

  1. Authorship complaints
    2. Multiple, duplicate, concurrent publication/Simultaneous submission
    3. Undisclosed conflicts of interest
    4. Reviewer bias or competitive harmful acts by reviewers

Policy for Handling Complaints

If the Global Sustainability Research receives a complaint that any contribution to the Journal violates intellectual property rights or contains material inaccuracies or otherwise unlawful materials, the investigation may include a request that the parties involved substantiate their claims. The Journal will make a good faith determination whether to remove the allegedly wrongful material. All investigations and decisions will be documented by the Journal.

We strive to ensure that Global Sustainability Research is of the highest quality and is free from errors. However, we accept that occasionally mistakes might happen.

Editorial Complaints Policy

The Managing Editor and staff of the Global Sustainability Research will make every effort to address issues promptly and appropriately, offering a right of reply where necessary. We will investigate complaints in a blame-free manner, seeking ways to improve systems to prevent mistakes from occurring.

How to Make a Complaint

Complaints about editorial content should be made as soon as possible after publication, preferably in writing by email to the journals.gsr@gmail.com